How to Configure the incontact Login
To use the incontact login, you need to have an incontact account. It is very easy to register a customer, product, or order through this service. If you use a regular mail service, you will have to type in the customer’s name, address, email address, and possibly credit card information. You can then login to your account using your username and password. After you log in, you’ll get a notification letting you know that you’re logged in and can choose which messages to send to your customers.
Multiple SIP Triggers
Inorder to configure Multiple SIP Triggers for incontact, you should first enable SIP on your audio device. Once enabled, the front-facing LED will turn green when a SIP call arrives. When the audio device is receiving a live stream, it turns green, as well. The microphone turns on if recording is ongoing. Once the audio clip ends, the device answers the incoming SIP call.
Next, you will need to configure the authentication ID and caller id. The authentication ID is the user’s name, which is used to identify himself to the SIP server. The caller’s name is usually a public domain name. The registrar will be the IP address. These two factors will be used to identify the caller when the other party answers. Once they have verified each other, they can then proceed to login.
When you enable this new feature, you must also reset all registered SIP trunks and endpoints. If you have more than one SIP trunk or endpoint, you should disable Configurable NonPreemptable Numbers. The UCMS will reject an incoming call when it receives a higher trigger than busy. It will not display the subsequent call unless the SIP profile is active. Adding this trigger to your SIP configuration will help you manage multiple SIP accounts with ease.
The SIP protocol defines some terms with special meaning. For example, it defines the Request-URI and the To header field, and if an entity is registering itself, it responds to the REGISTER request. The entity issuing the REGISTER request is not the same as the entity issuing the request. However, the TO header field is identical to the Request-URI and MUST be updated during the same reboot cycle.
Multiple SIP Triggers are useful for the configuration of many SIP features. These SIP features are available for both SIP and H.323 protocols. A single SIP server can handle more than one client at a time. A SIP server can be host-independent, meaning that it is not dependent on a single device. It can be cached and be globally failed. It cannot fulfill a request unless it is unencrypted.
Using the Incoming Identity and Outgoing Identity CLI for SIP calls enhances the identity selection, presentation, and restriction of SIP interfaces. They also offer additional configuration fields for user-provided identity. Incoming SIP calls can also include anonymous calls, so that the identity of the called party is not displayed to the other party. The Cisco Unified CM rejects anonymous calls with SIP response 433 and Reason header value 21.
Last login time option
When using a database, the “last login time” option can be useful in situations where you’d like to know when users last logged in. You can specify a particular date and time range to use in the command, and the command will return all login attempts made up until that date. Specifying a specific date range will also let you know if there are bad login attempts. If you’re curious who changed the settings on the server, there are several ways to find out.